Shipping policy

At ZENAURA, each order is prepared with care and attention to detail, ensuring your soaps arrive safely and beautifully presented.

Processing Times

All orders are typically processed and dispatched within 2–3 business days. During busy periods, this may extend slightly, but we always strive to prepare your order as swiftly as possible.

Delivery Times & Costs

UK Standard Delivery: 3 - 4 business days once dispatched

We are delighted to offer complimentary shipping on all orders of £24 or more as a thank you for choosing to indulge in a larger collection of our soaps.

Shipping costs are calculated at checkout and will vary depending on location and delivery option selected.

Packaging

We are committed to sustainability. All orders are wrapped using eco-conscious, recyclable materials, ensuring your soaps arrive safely while minimising environmental impact.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), so you can follow your delivery every step of the way.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us immediately at zenaurasoapery@outlook.com